Privacy Policy for Manalocalmall

Effective Date: 10-03-2024

Manalocalmall ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile application, or services, including our franchise operations.

By using Manalocalmall, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect various types of information from customers, vendors, delivery personnel, and franchise partners, including:

a. Customer Information

• Name, phone number, email, and address
• Order history and payment details (processed via third-party payment gateways)
• Device information, IP address, and browsing activity on our platform

b. Vendor & Franchise Partner Information

• Business name, contact details, and location
• GST number and legal business documents
• Bank account details for payments and commission settlements
• Performance data, sales reports, and customer reviews

c. Delivery Personnel Information

• Name, phone number, and email
• Address and location tracking for delivery purposes
• Bank details for payments
• Background verification documents (e.g., Aadhaar, driving license)

2. How We Use Your Information

We use collected information for the following purposes:

• Order Processing & Fulfillment: To facilitate smooth transactions between customers and vendors.
• Franchise Management: To onboard, support, and monitor franchise partners.
• Marketing & Promotions: To send offers, discounts, and new updates (opt-out available).
• Security & Fraud Prevention: To verify user identities and prevent fraudulent activities.
• Customer Support: To resolve issues and improve service quality.
• Legal & Compliance Requirements: To comply with local business regulations.

3. Franchise-Specific Privacy Policies

a. Franchise Partner Data Collection & Usage

• Franchise partners are required to submit business registration documents and bank details for financial transactions.
• We collect operational data, including order volumes, revenue, and customer interactions.
• Franchise partners must comply with local data protection laws and ensure the security of customer and vendor data.

b. Data Sharing Between Franchise & Manalocalmall

• Franchise partners receive limited access to customer and vendor data relevant to their region.
• Data sharing is strictly for operational purposes (e.g., customer service, order tracking).
• Manalocalmall ensures that all shared data remains confidential and is not used for personal gain.

c. Data Ownership & Responsibilities

• Manalocalmall retains ownership of all customer, vendor, and operational data.
• Franchisees must not share, sell, or misuse any data obtained through the platform.
• Unauthorized data sharing may result in franchise termination and legal action.

4. Data Sharing & Third-Party Services

We do not sell or rent your personal data. However, we may share it with:

• Franchise partners for business operations in specific locations.
• Third-party payment providers for secure transactions.
• Logistics & delivery partners to fulfill customer orders.
• Government & legal authorities if required by law.

All third-party partners are required to follow strict confidentiality agreements.

5. Data Security Measures

We implement strong security measures to protect your data, including:

• SSL encryption for secure transactions
• Two-factor authentication (2FA) for accounts
• Regular security audits to prevent breaches
• Limited access to sensitive data for employees and franchise partners

Despite these measures, we cannot guarantee absolute security. Users are responsible for safeguarding their credentials.

6. Cookies & Tracking Technologies

We use cookies to enhance your experience on our platform. Cookies help us:

• Store your preferences and past orders
• Improve website performance and user experience
• Analyze site traffic and trends

You can manage or disable cookies through your browser settings. However, some features may not function properly without them.

7. Data Retention Policy

• Customer data is retained as long as the user maintains an active account.
• Vendor and franchise data is retained for business and legal purposes.
• Delivery personnel data is retained for operational security and payment purposes.
• Users can request data deletion by contacting info@manalocalmall.com.

8. Rights of Users & Franchise Partners

As a customer, vendor, delivery person, or franchise partner, you have the right to:

• Access your personal data stored by Manalocalmall.
• Update or correct inaccurate information.
• Request data deletion (subject to business/legal requirements).
• Opt-out of marketing communications at any time.

For any privacy-related requests, contact info@manalocalmall.com.

9. Privacy Policy for Franchisees

Franchise partners must:

• Maintain the confidentiality of any customer, vendor, or business data.
• Follow Manalocalmall’s data security policies to protect customer privacy.
• Not engage in unauthorized marketing or data sharing outside the platform.
• Implement necessary data protection measures at their local business level.

Failure to comply may lead to franchise termination and legal consequences.

10. Governing Law & Jurisdiction

• This Privacy Policy is governed by the laws of India.
• Any disputes shall be subject to the jurisdiction of the courts in Andhra Pradesh and Telangana.

11. Updates to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page, and users will be notified if necessary.

Last Updated: 07-03-2024

12. Contact Us

For privacy-related concerns, please contact:

Manalocalmall
📧 Email: info@manalocalmall.com
📞 Phone: +91 9959558991