Refund Policy
ManaLocalMall Refund Policy
At ManaLocalMall, we strive to ensure our customers are completely satisfied with their purchases. Our refund policy is designed to be fair, transparent, and supportive of both our customers and vendors. Please read the following policy carefully to understand your rights and responsibilities regarding refunds.
General Refund Guidelines
1. Eligibility for Refunds:
- Refunds are applicable to products that are defective, damaged, or significantly not as described by the vendor.
- Perishable goods, custom-made items, and digital products may have specific refund terms, which will be outlined by the vendor on the product page.
2. Refund Request Timeline:
- Customers must request a refund within 14 days of receiving the product. Requests made after this period may not be eligible for a refund.
- For perishable items, refund requests must be made within 24 hours of delivery.
3. Proof of Purchase:
- A valid receipt or proof of purchase must be provided when requesting a refund.
How to Request a Refund
1. Contact the Vendor:
- Customers should first contact the vendor directly through the ManaLocalMall platform to discuss the issue and seek a resolution.
- Provide detailed information about the issue, including photos of the product if it is damaged or defective.
2. Escalate to ManaLocalMall Support:
- If the issue cannot be resolved with the vendor, customers can escalate the matter to ManaLocalMall support by emailing support@manalocalmall.com or using the contact form on our website.
- Include all relevant details, such as order number, vendor communication, and evidence of the issue.
Refund Process
1. Evaluation:
- Once a refund request is received, it will be evaluated by our support team. We may contact you for additional information or clarification.
2. Approval:
- If the refund is approved, customers will receive a confirmation email with details about the next steps.
3. Refund Method:
- Refunds will be processed using the original payment method. Please allow 5-10 business days for the refund to appear in your account.
- If the original payment method is not available, an alternative method will be arranged.
Conditions for Non-Refundable Items
1. Perishable Goods:
- Due to the nature of perishable items, refunds are only granted if the goods arrive damaged or spoiled. Proof must be provided within 24 hours of delivery.
2. Custom-Made and Personalized Items:
- Custom-made and personalized products are non-refundable unless they are defective or not as described.
3. Digital Products:
- Digital products are non-refundable once downloaded or accessed unless there is a technical issue that prevents use.
Exchange Policy
1. Eligibility for Exchanges:
- Products that are defective or damaged may be eligible for an exchange instead of a refund, subject to product availability.
2. Process:
- Follow the same steps outlined for requesting a refund to initiate an exchange.
Shipping Costs
1. Refund-Related Shipping Costs:
- If a refund or exchange is approved due to a fault on the vendor's part (e.g., defective or incorrect item), the vendor will cover the return shipping costs.
- If the refund is requested for other reasons, the customer may be responsible for return shipping costs.
Final Note
ManaLocalMall values its customers and vendors and aims to handle all refund requests with fairness and promptness. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our support team.
Thank you for shopping with ManaLocalMall!
ManaLocalMall is committed to providing an excellent shopping experience and ensuring customer satisfaction. For any assistance, please reach out to our support team at support@manalocalmall.com.
