Terms and Conditions for Manalocalmall

Welcome to Manalocalmall! These Terms and Conditions govern your use of our website and mobile application. By accessing or using our services, you agree to comply with these terms. If you do not agree, please do not use our platform.

1. Definitions

• "Manalocalmall" refers to our e-commerce platform, website, and mobile application.
• "User" refers to any person accessing or using Manalocalmall.
• "Vendor" refers to businesses or individuals selling products on Manalocalmall.
• "Delivery Person" refers to individuals assigned to deliver orders to customers.
• "Services" refer to the platform’s marketplace, order processing, and delivery services.

2. User Account

• Users must create an account to place orders.
• You are responsible for maintaining the confidentiality of your account credentials.
• Providing false or misleading information may result in account suspension or termination.

3. Orders and Payments

• All orders placed through Manalocalmall are subject to availability and vendor acceptance.
• Prices displayed on the platform include applicable taxes unless stated otherwise.
• We use third-party payment gateways for secure transactions. Manalocalmall is not responsible for any payment failures due to banking or technical issues.

4. Cancellations, Refunds, and Returns

• Orders can be canceled before dispatch, subject to vendor policies.
• Refunds will be processed based on vendor approval and payment gateway policies.
• Perishable items (e.g., food, groceries) may not be eligible for returns unless defective or damaged.

5. Vendor and Product Listings

• Vendors are responsible for the accuracy of their product listings, descriptions, and pricing.
• Manalocalmall does not own or manufacture the listed products and is not liable for any misrepresentation by vendors.

6. Delivery and Logistics

a. Role of Delivery Personnel

• Delivery persons act as independent service providers or partners facilitating the order delivery process.
• They are responsible for collecting orders from vendors and delivering them safely to customers.
• They must follow proper hygiene and safety protocols during delivery.
• Delivery personnel have the right to decline delivery if an order violates local laws or poses a risk.

b. Delivery Timelines

• Estimated delivery times may vary based on location, traffic, weather conditions, or vendor processing time.
• Manalocalmall is not responsible for delays caused by unforeseen circumstances.

c. Customer Responsibilities

• Users must provide accurate delivery details to avoid delays or failed deliveries.
• If a delivery is unsuccessful due to incorrect details, additional charges may apply.
• Customers should inspect the order upon delivery and report any issues immediately.

7. User Conduct

Users agree to:

• Use Manalocalmall for lawful purposes only.
• Refrain from posting false reviews, spam, or offensive content.
• Not engage in fraudulent transactions or abuse any promotional offers.
• Treat delivery personnel, vendors, and customer support representatives with respect.

Violation of these rules may result in account suspension or legal action.

8. Role and Responsibilities of Delivery Personnel

• Delivery personnel must deliver orders in a timely and professional manner.
• They should verify the order details before collecting and delivering items.
• They must maintain professionalism while interacting with customers and vendors.
• They are prohibited from opening, consuming, or tampering with any items in transit.
• Any disputes or complaints regarding delivery should be reported to Manalocalmall’s support team.

9. Intellectual Property

• All content on Manalocalmall (logos, text, images, software) is protected by intellectual property laws.
• Users and vendors may not copy, modify, or distribute our content without permission.

10. Limitation of Liability

• Manalocalmall acts as an intermediary between buyers and vendors and is not responsible for product defects, delays, or damages.
• We are not liable for losses resulting from unauthorized access to your account.
• In no event shall Manalocalmall be liable for indirect, incidental, or consequential damages.

11. Privacy Policy

By using our services, you also agree to our Privacy Policy, which explains how we collect and use your data.

12. Termination of Services

• Manalocalmall reserves the right to suspend or terminate accounts for policy violations.
• Users can request account deletion by contacting customer support at info@manalocalmall.com.

13. Governing Law & Jurisdiction

• These Terms and Conditions shall be governed by and construed in accordance with the laws of India.
• Any disputes arising out of or in connection with the use of our services shall be subject to the exclusive jurisdiction of the courts of Andhra Pradesh and Telangana.

14. Amendments to Terms

• Manalocalmall may update these terms periodically. Continued use of our platform after changes implies acceptance of the revised terms.

15. Contact Us

For any questions regarding these Terms and Conditions, please contact us:

Manalocalmall
Email: info@manalocalmall.com
Phone: +91 9959558991